What Others Say About Us
Great customer service! Everyone was helpful and quick to respond.
- Marissa F.
Joy Bates was so supportive and helpful in our refinancing experience. I would highly recommend her services through Cross County Mortgage!! She goes the extra mile for her clients!
- B Craven.
Great Customer Service and attention to the details.
- Randoll H.
Great service and excellent communication keeping us in the loop on each step of the process.
- Beth O.
Smooth and easy transition
- Chris B
Great customer service. Joy and Liz were very helpful and always available throughout the whole process. I highly recommend using this company if you are in the market for a new home.
- Josh H
Joy and Liz Bates were amazing and made the process so easy! When others made it hard for us to get our dream home, they were here to help my family.'
- Audrey T
I can’t say enough good things about Joy Bates and CrossCountry Mortgage. We bought our first home in March of 2015. Joy was there every step of the way to make the process as painless as possible. Fast forward to March of 2020; Joy saw how much lower the rates were and called me out of the blue to recommend a refinance. We were able to go from a 30-year loan to a 15-year loan with only a slightly higher monthly payment. You will NOT get this kind of customer service and personal attention with a larger bank or big box lenders! She did such a good job that I recommended her to one of my good friends, and he was able to do the same thing I did. If you’re thinking about buying a new home or doing a refinance do not go to anyone else, use Joy and CrossCountry Mortgage!
- Jeremy D
Great professional customer service- Joy Bates and her team are wonderful to work with- they made everything So easy.
- Susan G
Great service and always available to answer questions. Must important, they have a willingness to help with all matter.
- Victor E
This is the second time we are using The Legacy Group at CrossCountry Mortgage. Each time they made the process easy and seamless. They are quick when necessary, but still efficient. They answered all our questions and helped to put us at ease with the entire process and that is why we are repeat customers. Would highly recommend!
- Hazel A
Joy was awesome to work with. I have used The Legacy Group twice in 3 years and i will again.
- Keith M.
We have purchased several homes over the years and dealing with lenders and the financials is always a giant stress. Not so with Joy. Joy made everything simple, fast and stress free. Couldn't have worked with better person. I think her name says it all JOY. It was a Joy working with her. Thank you very much Joy and The Legacy Group! I will recommend you to everyone.
- Chris P.
I had a wonderful experience with The Legacy Group. Joy was recommended by a co-worker. Within a couple of days, I was pre-approved and able to begin my search for a home. I told Joy the amount I wanted to pay on my home mortgage and I was not pressured to spend more. The process went very smoothly. I was kept up-to-date on my loan process and was able to close on my home earlier than expected. Great experience!
- Sherry H.
Well informed with great communication..
- Nicole B.
Joy and Liz make an amazing team! Highly recommended!
Very quick and super helpful at all times!
- Schuyler M.
Great Job! Lots of paperwork!
- Troy S.
Professional, courteous, communicative, and supportive office. A pleasure to work with.
- Kim F.
My experience with The Legacy Group and Joy Bates (and her team) in particular was outstanding. They were very helpful and answered all of my questions in a timely and friendly manner.
They provided personal attention every step of the way.
- Daniel C
Joy, we want to thank you and the entire team at The Legacy Group for the wonderful service we received every step of the way. Both you and Liz were always accessible days, nights, weekends, holidays. Truly appreciate the survivor kit and our personalized stamp. Thanks again!
- Perla C 3-5-18.
Perla Carrasco 3-5-18
The Legacy Group is AWESOME!!!!!!. They were there every step of the way. Whether it was documents needed, assisting in other facets of loan, present at closing and We LOVED our gift. Always pleasant and polite. Would definitely refer.
- Maurice K.
Joy and Liz are both knowledgeable and kind. They walked me through the whole process. They provided answers to all of my questions and helped me to make decision that I am very happy with. I could not thank them enough.
- Nicole H.
During the entire process of buying my new home, I was informed of each step. I especially liked the step by step videos about what where we were in the process. Everything went quickly and smoothly. I loved working with both Joy and LIz! I highly recommend The Legacy Group.
- Laura P.
Joy & her team are the best. Even when things were getting really stressful no matter the questions, time of day, early morning & late late nights she was there. I would highly recommend her & this company. We can't express our gratitude enough.
- Tabitha C.
What a great group. Very helpful from day 1. Typically very fast response to phone calls and emails. As first time home buyers, we didn't know what to expect. Joy and her staff did a great job explaining the process to us and making sure everything was done on time to meet our closing date. We could not have asked for anything more. Great group!!
- Benjamin W.
We have absolutely nothing but praise to sing for Joy and her team. We are completely satisfied. Her processor, likewise was nothing but a great help. Blessings and thanks very much!
- Christopher C.
I enjoyed doing business with Joy Bates and her staff. They were very helpful with helping me.They were to answer my questions and return my phone calls Thank You Joy and staff.
- Polly W.
Joy and her team have been fantastic during our home buying process. We bought are first home a few years ago and they made the process as simple as possible. We recently bought a rental property and I have to say this process was even better than the first. Her team are consistently updated with the newest laws and regulations and have ample knowledge of how to proceed during the process.
- Darjuan H.
The Legacy Group was great! Joy and her staff were always professional and worked hard to secure us the best Home Mortgage available. They always stayed in contact and advised us through out the whole process. When we closed on our new Home, it was a very nice surprise to have Joy be there with us to ensure everything went as planned. We really felt like we had someone looking out for our best interest and Joy and Lou did exactly that. We highly recommend The Legacy Group and they will be our first choice to go to for any of our future needs.
- Drew S.
Joy Bates has been very kind, supportive, honest and patience with me and Mariah. She has guided us through each steps successfully. she is a person of order. We love our house and it's location. Thank you Joy! and all of the other team members at The Legacy Group. GOD BLESS YOU ALL!!
- Mario M.
I had the best experience, and the team is amazing! I had gone through numerous lenders looking for one that would assist me as a first time home buyer before I was referred to Joy! Her and her team were a joy to work with! They were fast, and were able to meet my tight deadline! I'm so thankful!
- Brittany J.
Everything went so smoothly. Joy was always available to answer all of our questions and give us guidance throughout the process. We could not have asked for a better experience!
- Michelle M.
Joy Bates has been very kind, supportive, honest and patience with me and Sunita. She has guided us through each steps successfully. she is a person of order. We love our house and it's location. Thank you Joy! and all of the other team members at The Legacy Group. GOD BLESS YOU ALL!!
- Amos E.
Joy and her team at The Legacy Group were fantastic! Joy was very patient, as a first time home buyer I had a ton of questions, and always available to answer any and all questions I had. Again, Joy was amazing and I have already recommended The Legacy Group to a couple of my friends. Thanks again Joy and the team at The Legacy Group!
- Daniel L.
I needed a prequalification over a weekend and Joy was so helpful. She went above and beyond. You will have a fantastic experience when you work with them.
- Ivan G.
We had such a wonderful experience dealing with Legacy and Joy. They are really great and very helpful. Joy was really helpful and had lots of great advice...
- Lauren W.
Joy Bates at The Legacy Group helped Amos and I purchase our first home successfully. She is a honest, informative and an encouraging person. Thank you Joy! And keep up the good work.
- Junita E.
We were first time homebuyers and had no clue how the process worked. Joy and her team were there every step of the way. They let us know exactly what information we needed to provide, and if we failed to submit an item they diligently followed up with us. The overall experience was positive, and in retrospect much less difficult than we'd initially expected thanks to them.
- Jeremy D.
I wanted to thank you and your team for helping Dori and me refinance our house. You guys did a great job and your assistance is appreciated.
I'll be happy to recommend you to others.
Have a great day.
- Brian R.
As always, the team was beyond helpful and made our home buying process as easy as possible. Everyone was responsive, knowledgeable and took care of us from beginning to end. Couldn't find a better team to work with!
- Loura C.
We're very happy with the awesome service provided by The Legacy Group. Thanks and keep up the good work.
Joy was the best she help every step of the way and made sure I made the right decisions on the house I was going to buy.