What Others Say About Us
Great customer service! Everyone was helpful and quick to respond.
Marissa F
Joy Bates was so supportive and helpful in our refinancing experience. I would highly recommend her services through Cross County Mortgage!! She...
B Craven
Great Customer Service and attention to the details.
Randoll H
Great service and excellent communication keeping us in the loop on each step of the process.
Beth O
Smooth and easy transition.
Chris B
Great customer service. Joy and Liz were very helpful and always available throughout the whole process. I highly recommend using this company if...
Josh H
Joy and Liz Bates were amazing and made the process so easy! When others made it hard for us to get our dream home, they were here to help my family.
Audrey T
I can’t say enough good things about Joy Bates and CrossCountry Mortgage. We bought our first home in March of 2015. Joy was there every...
Jeremy D
Great professional customer service- Joy Bates and her team are wonderful to work with- they made everything So easy.
Susan G
Great service and always available to answer questions. Must important, they have a willingness to help with all matter.
Victor E
This is the second time we are using The Legacy Group at CrossCountry Mortgage. Each time they made the process easy and seamless. They are quick...
Hazel A
Joy was awesome to work with. I have used The Legacy Group twice in 3 years and i will again.
Keith M.
We have purchased several homes over the years and dealing with lenders and the financials is always a giant stress. Not so with Joy. Joy made...
Chris P
I had a wonderful experience with The Legacy Group. Joy was recommended by a co-worker. Within a couple of days, I was pre-approved and able to...
Sherry H.
Well informed with great communication.
Nicole B.
Joy and Liz make an amazing team! Highly recommended!
Hector
Very quick and super helpful at all times!
Schuyler M.
Great Job! Lots of paperwork!
Troy S
Amazing experience!!
Christopher
Professional, courteous, communicative, and supportive office. A pleasure to work with.
Kim F
My experience with The Legacy Group and Joy Bates (and her team) in particular was outstanding. They were very helpful and answered all of my...
Hayley
They provided personal attention every step of the way.
Daniel Carrasco
Joy, we want to thank you and the entire team at The Legacy Group for the wonderful service we received every step of the way. Both you and Liz...
Perla Carrasco 3-5-18
The Legacy Group is AWESOME!!!!!!. They were there every step of the way. Whether it was documents needed, assisting in other facets of loan,...
Maurice K.
Joy and Liz are both knowledgeable and kind. They walked me through the whole process. They provided answers to all of my questions and helped me...
Nicole H.
During the entire process of buying my new home, I was informed of each step. I especially liked the step by step videos about what where we were...
Laura P.
Joy & her team are the best. Even when things were getting really stressful no matter the questions, time of day, early morning & late...
Tabitha C.
What a great group. Very helpful from day 1. Typically very fast response to phone calls and emails. As first time home buyers, we didn't know...
Benjamin W.
We have absolutely nothing but praise to sing for Joy and her team. We are completely satisfied. Her processor, likewise was nothing but a great...
Christopher C.
I enjoyed doing business with Joy Bates and her staff. They were very helpful with helping me.They were to answer my questions and return my phone...
Polly W.
Joy and her team have been fantastic during our home buying process. We bought are first home a few years ago and they made the process as simple...
Darjuan H.
The Legacy Group was great! Joy and her staff were always professional and worked hard to secure us the best Home Mortgage available. They always...
Drew S.
Joy Bates has been very kind, supportive, honest and patience with me and Mariah. She has guided us through each steps successfully. she is a...
Mario M
I had the best experience, and the team is amazing! I had gone through numerous lenders looking for one that would assist me as a first time home...
Brittany J.
Everything went so smoothly. Joy was always available to answer all of our questions and give us guidance throughout the process. We could not...
Michelle M.
Joy Bates has been very kind, supportive, honest and patience with me and Sunita. She has guided us through each steps successfully. she is a...
Amos E.
Joy and her team at The Legacy Group were fantastic! Joy was very patient, as a first time home buyer I had a ton of questions, and always...
Daniel L.
I needed a prequalification over a weekend and Joy was so helpful. She went above and beyond. You will have a fantastic experience when you work...
Ivan G.
We had such a wonderful experience dealing with Legacy and Joy. They are really great and very helpful. Joy was really helpful and had lots of...
Lauren W.
Joy Bates at The Legacy Group helped Amos and I purchase our first home successfully. She is a honest, informative and an encouraging person....
Junita E.
We were first time homebuyers and had no clue how the process worked. Joy and her team were there every step of the way. They let us know exactly...
Jeremy D.
I wanted to thank you and your team for helping Dori and me refinance our house. You guys did a great job and your assistance is appreciated. ...
Brian R
As always, the team was beyond helpful and made our home buying process as easy as possible. Everyone was responsive, knowledgeable and took care...
Loura Cox
We're very happy with the awesome service provided by The Legacy Group. Thanks and keep up the good work.
Adolfo
Joy was the best she help every step of the way and made sure I made the right decisions on the house I was going to buy.